Information Technology at JPL

Directory and Authentication Service

JPL IT - Directory and Authentication Service

Guidelines for Windows Systems

Resetting the JPL Password on a Windows System with Full Disk Encryption (FDE)

Once you have reset your JPL password, you may have to synchronize your new JPL password with Full Disk Encryption (FDE). The procedures listed below will guide you through the process. It is recommended that you change your JPL password while connected to the JPL intranet directly or using the JPL Virtual Private Network (VPN) from an offsite location.

Reset Your FDE Passphrase Windows Only >>

For BitLocker encrypted Windows 10 Laptop/Notebook systems:

  1. Save your work, close any open applications, and logoff the computer by pressing Alt-Ctrl-Del on your keyboard. Choose "Sign out to restart the computer".
  2. Login using your new password.

For older Laptop/Notebook systems encrypted using PGP:

Upon activation of FDE, the Service Technician had you set your FDE password, also known as your FDE passphrase to your JPL password. As a result, whenever you change your JPL password, you will need to synchronize your FDE Passphrase to it. Please perform the steps below to reset your passphrase.

If you are on Lab and on the JPL network:

  1. Save your work, close any open applications, and logoff the computer by pressing Alt-Ctrl-Del on your keyboard. Choose "Log off".
  2. Log into your computer with your new password.
  3. Your FDE password will automatically synchronize to your new JPL password.

If you are remote using VPN:

  1. Lock your computer by pressing Alt-Ctrl-Del on your keyboard. Choose "Lock this computer".
  2. Unlock by pressing Alt-Ctrl-Del and using your new password.

Note: If you change your JPL password while off-Lab, and are not using VPN, your FDE password will remain unchanged. Your new password will synchronize with FDE once you are connected to the JPL Network and follow the steps above.

Guidelines for Macintosh Systems

Resetting the JPL Password on a Macintosh Computer

There are several things you should remember when resetting your JPL password on a Macintosh System. Once you have reset your JPL password, you will have to reset or synchronize your new JPL password with other applications on your system. Please review the list below to ensure you have reset and synchronized all of these applications.

Upon launching applications for the first time following a password reset, please be prepared to enter your new JPL password if prompted.

Synchronizing your FDE password (FileVault 2) >>

For FileVault 2 encrypted OS X 10.9 and newer Macbook systems:

  1. Must be connected to the JPL intranet network (includes VPN use)
  2. Put your Mac to sleep by momentarily pressing Control+Shift+Power on your keyboard or Control+Shift+Eject on your external keyboard
  3. Wake and unlock the system by logging in using your new password*
  4. Log out then Log on (to trigger password synchronization of your keychain)
  5. When prompted with "The system was unable to unlock your keychain"
    • Select Update Keychain Password
    • Enter your prior password to unlock your keychain to permit synchronization of your new password
  6. If prompted, update the JPL Wireless connection with your new password

* Steps 2-3 in the above procedure presumes the system Security & Privacy preference for Require password is the default setting of immediately. Putting the Mac to sleep, thereby locking the system, retains the JPL network connection permitting a local update of your credentials from the JPL Directory Service when unlocking the system in step 3.

Managing Keychain Synchronization >>

There is a known issue preventing users from performing a keychain synchronization as part of the password reset. Due to changes from macOS Sierra (10.12) to High Sierra (10.13) and use of our AD system and PIV cards, the keychain has become unstable. As it stands right now, the process on High Sierra or later is provided below.

If you encounter problems following the steps above please contact the Service Desk for assistance at 4-HELP (818-354-4357).

Synchronizing Jabber, Outlook and WebEx >>

Upon launching applications for the first time following a password reset, please be prepared to enter your new JPL password if prompted.

Guidelines for Updating Mobile Devices

Note: You may be prompted to update your JPL password for WiFi Service - JPLWiFi and eduroam, if applicable.
Enter your new JPL password if prompted.

Updating your JPL Password on an Android >>

Once you have reset your JPL password, you will need to input the new JPL password into your mobile device. The procedures listed below will guide you through the process.

HTC ONE M9 Model

  1. Open the Email app
  2. Tap the Three Vertical Dots in the upper right-hand corner of the screen
  3. Tap Settings
  4. Tap Account Settings
  5. Tap the Password Field and enter your updated JPL Password
  6. Tap Return
  7. Tap Save
    If successful, you will be returned to the previous screen.

Samsung Galaxy and Note Models

  1. Open the Email app
  2. Tap More in the upper right-hand corner
  3. Tap Settings
  4. Tap Exchange ActiveSync
  5. Tap Exchange Server Settings
  6. Tap the Password Field and enter your updated JPL Password
  7. Tap Done
    If successful, you will be returned to the previous screen.

Upon launching applications for the first time following a password reset, please be prepared to enter your new JPL password if prompted.

Updating your JPL Password on an iPad or iPhone >>

Once you have reset your JPL password, you will need to input the new JPL password into your mobile device. The procedures listed below will guide you through the process.

  1. Go to Settings
  2. Tap on Mail, Contacts, Calendars
  3. Tap on Exchange (or Description of your JPL account)
  4. Tap on Account
  5. Tap the Password field (Erase the displayed password and enter your new JPL password).
  6. Tap Done
    If successful, a check mark will be displayed next to the password and you will be returned to previous screen.

Upon launching applications for the first time following a password reset, please be prepared to enter your new JPL password if prompted.

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